Frequently Asked Questions
Everything you need to know about our premium chocolate treats.
How do you ensure chocolate doesn't melt during shipping?
During warmer months, we use specialized thermal packaging and ice packs to ensure your chocolate arrives in perfect condition. We also monitor transit temperatures and may delay shipping if extreme heat is forecast.
Do you offer vegan or dairy-free chocolate options?
Yes, we have a dedicated range of vegan-friendly chocolates and dark chocolate bars. Please check the 'Vegan' category on our site and always review the ingredient list for specific allergen information.
What is the shelf life of your chocolate products?
Most of our chocolate bars and truffles have a shelf life of 6 to 12 months. For the best tasting experience, we recommend storing them in a cool, dry place away from direct sunlight, ideally between 15-18°C.
Can I include a personalized message with my order?
Absolutely. During the checkout process, you can select the option to add a gift message. We will print your message on a high-quality card and include it inside the parcel without any pricing information.
What is your return policy for food items?
Due to food safety and hygiene regulations, we cannot accept returns on chocolate products unless they are faulty or damaged. If your order arrives in poor condition, please contact our support team within 48 hours.
Do you ship internationally?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.