Returns & Exchanges

At Cocoba Chocolate, we take great pride in the quality of our handmade treats; if your order arrives damaged or is incorrect, please contact us within 14 days of receipt for a refund or replacement. Due to the perishable nature of our food products, we are unable to accept returns for items that are not faulty or where you have simply changed your mind.

Return Process

• 1.
  Contact Customer Support

  Email our team at [email protected] with your order number and a brief explanation of the issue regarding your chocolate products.

• 2.
  Provide Photographic Evidence

  For items damaged in transit or quality concerns, please attach clear photos of the product and packaging to help us process your claim quickly.

• 3.
  Await Authorization

  Our team will review your request within 48 hours and provide a return authorization code or confirm your eligibility for a direct refund.

• 4.
  Refund Processing

  Once approved, refunds will be credited back to your original payment method within 5-7 business days, excluding original shipping costs.